The League Concierge FAQ
This article explains what The League Concierge is, who Connor and Connie are, and what level of Concierge support is available depending on membership tier.
Last reviewed: June 2026
What’s The League Concierge?
One of the most unique aspects of The League is our human-supported dating Concierge. The Concierge is a chat-based assistant who gets to know you and your dating goals, offering support with everything from profile photo selection to crafting standout openers, personalized feedback and dating advice. Access to human Concierge support is a premium feature available on our Unlimited and Omni tiers.
Even if you’re not an Unlimited or Omni subscriber, you will still receive automated Concierge messages from time to time with tips, updates, and offers to help you get the most out of the app. If you need to get in touch with Customer Care directly, please click here.
In some markets, the Concierge may also use automated tools (including AI) to provide personalized recommendations to non-Unlimited and non-Omni members, such as how to improve profile content and optimize dating preferences. When a new member joins The League, the Concierge uses AI to prepare profile insights automatically. Members in select markets can also access this feature on-demand by messaging the Concierge and requesting a profile review or help with optimizing their preferences. Recommendations are private and never shared with other members. Whether you apply the Concierge’s recommendations is totally up to you!
Who are Connor and Connie?
Your Concierge may show up as “Connor” or “Connie.” These are just personas we’ve given the Concierge, and while a real person will always get back to our Unlimited and Omni tier members, Connor and Connie are not real people. Their thumbnail photos are images of models, not actual League members or employees.
Why didn’t I see any profile insights when I joined The League?
This feature is new to The League and only available in select markets at this time. Additionally, profile recommendations are only displayed if our tools identify a specific opportunity to strengthen your profile, such as improving photo variety or polishing your bio.
Why isn't the Concierge responding to my questions?
Access to Concierge support is a premium feature that only guarantees responses for League Unlimited and Omni members. For all other members, the tools that enable the Concierge to provide personalized recommendations are only available in select markets. Additionally, the Concierge is designed to offer personalized recommendations in response to your questions, but only if the Concierge identifies a specific opportunity that could help improve your experience.
How is my information used?
The automated tools that power the Concierge analyze your messages to the Concierge, your profile content, preferences and activity to help provide you with insights, recommendations, and other helpful information. We also use this information, together with the Concierge’s insights and recommendations, to improve the Concierge and the broader League member experience over time.